“ With Myitta, Thetti and Virya, discover your future at KBZMS! ”

“As a leading Insurance company in Myanmar, KBZMS value METTA (Loving Kindness) in all aspects. We are committed to diversity and inclusion with equal opportunities for all qualified applicants without regard to race, ethnicity, gender, gender identity or expression, sexual orientation, national origin, disability, age or any other protected characteristic as required by applicable law.”

Assistant Manager-Bancassurance(Strategy and Support)

Job Purpose

Supervise and mentor a team of Sales Support Representatives. Conduct regular performance reviews and provide feedback and coaching to team members. Foster a collaborative, high-performance environment, encouraging professional growth.

Job Description

  • Supervise and mentor a team of Sales Support Representatives.
  • Conduct regular performance reviews and provide feedback and coaching to team members.
  • Foster a collaborative, high-performance environment, encouraging professional growth.
  • Ensure team adherence to company values, standards, and goals.
  • Oversee the daily execution of sales support tasks, ensuring that all administrative activities ( such as document management, data entry, and processing) are handled efficiently and accurately.
  • Supervise the administrative staff, ensuring all operational workflows are followed, including data management, requests, and correspondence.
  • Develop and implement procedures to streamline administrative tasks, enhancing team efficiency and reducing errors.
  • Manage the team’s workload, balancing administrative duties and sales support functions, ensuring timely and accurate completion of tasks.
  • Serve as a liaison between the sales team and other departments (e.g., Underwriting, Cashier, finance) to ensure smooth operations.
  • Assist in the development and implementation of sales strategies and initiatives.
  • Address and resolve complex customer issues or escalations.
  • Develop strategies to enhance customer satisfaction and retention.
  • Continuously evaluate and improve sales support processes and tools.
  • Implement best practices and innovations to enhance team performance and efficiency.
  • Generate regular reports on team performance, sales support metrics, and other key indicators.
  • Analyze data to identify trends, areas for improvement, and actionable insights to optimize team performance.
  • Collaborate with management to set actionable goals based on performance data and market trends.
  • The employee may be assigned additional tasks in the future as needed, beyond those listed in this JD. 

Job Requirements

  • Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
  • Minimum of 3-5 years of experience in sales support, with at least 2 years in a supervisory role or leadership position.
  • Proven experience managing administrative tasks, overseeing team performance, and optimizing operational processes.
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Strong analytical and problem-solving skills.
  • Ability to work under pressure and manage multiple priorities.
  • Strong customer service orientation with a focus on resolving issues effectively.
  • Ability to work collaboratively with cross-functional teams.
  • Flexibility to adapt to changing priorities and fast-paced environments.

Job Details

Job Grade

Assistant Manager

Department

Sales and Distribution

Sub-Function

Strategy & Support

Location
Head Office, Yangon
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