“ With Myitta, Thetti and Virya, discover your future at KBZMS! ”

Customer Interaction: (External & Internal)

· Handle inbound and outbound customer interactions through phone, email, chat, and in-person.

· Maintain a thorough understanding of the company’s products and services to provide accurate information and support.

· Sending Debit Note to Sale Channel (for Motor or Fire) with email, viber and in-person (Soft Copy and HardCopy).

Collaboration:

· Work closely with the underwriting department, facility management department, and customer service teams to resolve policy-related issues.

· Assist in generating reports and compiling data for policy-related performance metrics

 Record Keeping as the documents:

· Records the meeting room’s reserve list and customer service productivity records daily and monthly.

· Gather customer feedback (NPS) and report on common issues to help improve products and services.

· Rewards program membership cards issues and motoring the tracking sheet and form.

Corporate and Seasonal Gift :

.Packaging the gift and records the list properly and checking the items quantity and quality.

· Prepare the delivery plan for the gift by using third party service or D2D service.

Policy Processing:

· Assist in the processing and administration of insurance policies, ensuring accuracy and compliance with company standards.

· Maintain accurate records of policy transactions, updates, and communications.

· Assist with the preparation of policy documents, endorsements, and other related paperwork.

 Compliance:

· Ensure all activities adhere to policy documents and company policies.