Process Manager
Job Description
• Map, analyze and redesign existing processes to improve performance and align with digital transformation goals.
• Collaborate with teams to create and maintain detailed process documentation, ensuring transparency and consistency
• Involve in the digitalization of end-to-end business processes across underwriting, claims, customer service, and other operational functions.
• Facilitate workshops and meetings with stakeholders to gather requirements and discuss process improvements.
• Ensure all processes comply with industry regulations, data privacy laws, internal risk management policies, etc.
• Continuously monitor and assess process performance, using data analytics to identify bottlenecks and areas for improvement
• Coordinate with stakeholders across departments to align process changes with business goals and regulatory requirements.
• Foster a culture of continuous improvement by regularly reviewing processes and suggesting enhancements
• Lead change management efforts to ensure smooth adoption of new processes.
• Prepare and present reports on process performance and improvement initiatives to senior management
Job Requirements
• Bachelor’s degree in Business, Operations Management, Information Technology, Engineering, or a related field. Advanced degree and certifications in Process Management/ Digital Transformation is a plus.
• 5+ years of experience in process management, process improvement, or a related role.
• Experience in leading digital transformation projects, including implementing automation tools, software, and technologies
• Excellent analytical and problem-solving skills.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
SUCCESS FACTORS REQUIREMENTS FOR THIS ROLE
• A minimum 5 years’ work experience in related filed.
• Ability to deal with senior management & managers with confidence and work around them comfortably.
• Ability to use MS office tools effectively (upper inter level)
• Ability to use process mapping tools (e.g. Visio)
• Excellent planning skills and must be very organized.
• Excellent communication & presentation skills.
• Excellent analytical skills and must be goal oriented.
• Creative thinking & ability to resolve problems using root cause analysis and taking into consideration of consequences.
• Ability to work with priorities and tight deadlines and ensure the execution of tasks on time.
• Highly adaptable and responds positively and with ease to change.
• Ability to see the potential in others and takes opportunities to apply and develop that potential and suggest ides to improve quality, efficiency, and effectiveness of workforce
Job Details
Manager
Operations
Product and Process Management
