Process Manager
Job Purpose
The Process Manager will lead the design, implementation and optimization of business/ operation process within the company. The role will focus on driving the digital transformation of internal processes to enhance operational efficiency, improve customer experiences and ensure regulatory compliance. The process manager will collaborate with cross-functional teams to deliver process improvements through automation, digital tools and innovative technologies.
Job Description
• Lead digitalization of end-to-end business processes across underwriting, claims, sales, customer service, and other operational functions.
• Map, analyze and redesign existing processes to improve performance and align with digital transformation goals.
• Collaborate with teams to create and maintain detailed process documentation, ensuring transparency and consistency
• Facilitate workshops and meetings with stakeholders to gather requirements and discuss process improvements.
• Ensure all processes comply with industry regulations, data privacy laws, internal risk management policies, etc.
• Continuously monitor and assess process performance, using data analytics to identify bottlenecks and areas for improvement
• Identify and mitigate risk associated with process changes
• Support digital transformation projects, ensuring timely execution
• Coordinate with stakeholders across departments to align process changes with business goals and regulatory requirements.
• Work closely with IT, Risk, Compliance and other relevant departments to ensure digital initiatives align with company policies and regulations
• Lead training sessions and workshops to support teams in adopting new digital processes and tools
• Foster a culture of continuous improvement by regularly reviewing processes and suggesting enhancements
• Stay informed about emerging technologies and digital trends in the insurance industry to drive innovation and maintain competitiveness.
• Develop implementation plans for new processes, including timelines, resources, and milestones.
• Lead change management efforts to ensure smooth adoption of new processes.
• Prepare and present reports on process performance and improvement initiatives to senior management
Job Requirements
• Bachelor’s degree in Business, Operations Management, Information Technology, Engineering, or a related field. Advanced degree and certifications in Process Management/ Digital Transformation is a plus.
• 5+ years of experience in process management, process improvement, or a related role.
• Experience in leading digital transformation projects, including implementing automation tools, software, and technologies
• Excellent analytical and problem-solving skills.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
Job Details
Assistant Manager
Function
Process Team
