Strategic Partnership Coordinator
Job Description
. Oversee day-to-day case management, ensuring timely follow-up and accurate documentation.
· Serve as a primary point of contact for customers and partners regarding routine inquiries, service updates,and job coordination.
· Help Monitor progress of ongoing activities and ensure tasks are completed within agreed timelines and standards.
· Prepare and maintain reports, records, and internal documentation related to partnership sales.
· Coordinate internal communication to support smooth delivery of cases and complaints and report to strategic manager.
· Identify and escalate operational issues or customer concern and report back to manager.
· Support data organization for partner meetings, presentations, and monthly meetings.
· Assist the Partnership Manager and Department Head in preparing business plans, commercial terms, and Performance Improvement Plans.
· Coordinate and schedule meetings, presentations, and follow-ups between internal teams and external partners.
· Communicate and follow up regularly with key clients to assist in managing expectations and ensuring overall satisfaction.
· Maintain, update, and organize all partnership contracts, documentation, and sales materials.
Job Requirements
.Fresh graduate or current undergraduate student in Business Administration, Management,Communications, or a related field.
· Strong organizational and multitasking abilities, with the capacity to manage multiple responsibilities effectively on a daily basis.
· Proficiency in Microsoft Excel and Microsoft Word.
· Ability to use email professionally and navigate standard office software and digital tools.
· Clear and professional written and verbal communication skills.
· Detail-oriented, responsible, and able to work both independently and collaboratively.
· Insurance knowledge is an advantage
Job Details
Senior Associate to Supervisor
Corporate Partners
Digital Distribution
