“ With Myitta, Thetti and Virya, discover your future at KBZMS! ”

“As a leading Insurance company in Myanmar, KBZMS value METTA (Loving Kindness) in all aspects. We are committed to diversity and inclusion with equal opportunities for all qualified applicants without regard to race, ethnicity, gender, gender identity or expression, sexual orientation, national origin, disability, age or any other protected characteristic as required by applicable law.”

Agency Relationship Executive

Job Purpose

  • Support in making and maintaining long-term good relationship between KBZMS and agents/business partners, keep in touch with them, discuss and negotiate with them, solving complaints and providing supporting documentations and materials to enable boosting their sales.

Job Description

  • Support in making and maintaining long-term good relationship between KBZMS and agents/business partners, keep in touch with them, discuss and negotiate with them, solving complaints and providing supporting documentations and materials to enable boosting their sales.
  • Main responsibility is to grow customer base (business partner/agency/agent recruitment) as internal and external relation purpose especially as One-Stop-Service to contribute boosting sales through the channel.
  • Provide one-stop-service at partners’ location and/or run the process in coordination with back-end agency service team or vice versa as per business requirement.
  • Record keeping of OOS partner/agents’ sales history by product as well as by type of cases.
  • Help to ensure agent incentive plans and programs to be attained and sustained in the best way.
  • Implement and assist in strategy implementation especially outstation event/trade show etc.
  • Support resolving complaints from customers/Agents’ because of unsatisfactory service, help to handle these complaints timely and efficiently.
  • Discuss any matters concerned with KBZMS products and practices with agents and agents’ customers.
  • Coordinate with internal departments such as survey and engineering team, underwriting and claim etc. Follow up agents to get in touch with them.
  • Involve and support the development and implementation of business plans and campaign strategies, project management activities.
  • Support in any other supportive plan to develop agent categories.

Job Requirements

  • Any Graduated.
  • Minimum 2 years’ experience in the insurance field
  • Outgoing & pleasant personality (extrovert) and be approachable.
  • Ability to deal with management.
  • Ability to challenge and make things right.
  • Ability to use MS office tools effectively (upper inter level)
  • Excellent communication & presentation skills.
  • Fluency in English both in speaking and writing (+ factor)
  • Excellent analytical skills and must be goal oriented.
  • Creative thinking & ability to resolve problems using root cause analysis and taking into consideration of consequences.
  • Ability to work with priorities and tight deadlines and ensure the execution of tasks on time.
  • Highly adaptable and responds positively and with ease to change.

Job Details

Job Grade

Senior Associate

Department

Sales and Distribution

Sub-Function

Independent Agency – Services Team

Location
Head Office, Yangon
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