Agency Relationship Executive
Job Purpose
Main responsibility is to grow customer base (business partner/agency/agent recruitment) as internal and external relation purpose especially as One-Stop-Service to contribute boosting sales through the channel. Provide one-stop-service at partners’ location and/or run the process in coordination with back-end agency service team or vice versa as per business requirement.
Job Description
- Main responsibility is to grow customer base (business partner/agency/agent recruitment) as internal and external relation purpose especially as One-Stop-Service to contribute boosting sales through the channel.
- Provide one-stop-service at partners’ location and/or run the process in coordination with back-end agency service team or vice versa as per business requirement.
- Support in making and maintaining long-term good relationship between KBZMS and agents/business partners.
- Record keeping of OOS partner/agents’ sales history by product as well as by type of cases.
- Implement and assist in strategy implementation especially outstation event/trade show etc.
- Assist in resolving complaints from customers/Agents because of unsatisfactory service, help to handle these complaints timely and efficiently. Discuss any matters concerned with KBZMS products and practices with agents and agents’ customers.
- Coordinate with internal departments such as survey and engineering team, underwriting and claim etc.
- Follow up agents to get in touch with them.
- Involve and support the development and implementation of business plans and campaign strategies, project management activities.
- Support in any other supportive plan to develop agent categories.
Job Requirements
- Minimum 2 years’ experience in the insurance field
- Outgoing & pleasant personality and be approachable.
- Ability to deal with management.
- Ability to challenge and make things right.
- Ability to use MS office tools effectively (upper inter level)
- Excellent communication & presentation skills.
- Fluency in English both in speaking and writing (+ factor)
- Creative thinking & ability to resolve problems using root cause analysis and taking into consideration of consequences.
- Ability to work with priorities and tight deadlines and ensure the execution of tasks on time.
- Highly adaptable and responds positively and with ease to change.
Job Details
Job Grade
Associate / Senior Associate
Department
Sales and Distribution
Sub-Function
Retail Partners Channel – Independent Agency – External Services Team
Location
Head Office, Yangon
