Associate
Job Description
• Separate the Excel lists for the Renewal Notice by channels.
• It is essential to be proficient in using email, and refund-related incoming and outgoing emails must be regularly monitored and checked.
• Refund records must be documented and maintained in an Excel spreadsheet.
• Clear and effective communication must be maintained with other departments and branch offices via email and phone regarding refund-related matters.
• Refund records must be entered using SAP software. (If someone is not familiar with using SAP, training will be provided.)
• BaNCs software must also be used. (If someone is not familiar with using BaNCs, training will be provided.)
• Monthly and yearly reports for refunds must be prepared accordingly.
• Reporting the daily workload list to the Line Manager.
• Performing any other duties as assigned.
Job Requirements
• Bachelor’s Degree and minimum of 1 year of work experience in a related field.
• Proficiency in business software such as Microsoft Word, PowerPoint, Excel, and Outlook.
• Strong computer skills.
• Basic English writing proficiency.
• Ability to work independently as well as part of a team.
• Strong interpersonal and communication skills.
• Ability to work effectively under pressure.
• Confidence in dealing with managers and supervisors, and comfortable working around them.
Job Details
Associate
Operations
Underwriting – Refund and Renewal Notice
