Branches Regional Manager (Lower)
Job Purpose
To lead and oversee the overall sales, operations, financial performance, and people management of all branches within the assigned region, ensuring sustainable business growth, operational excellence, regulatory compliance, and business continuity while supporting Branch-in-Charge (BIC) development and delivering regional business objectives.
Job Description
Geographic Scope: Full operational and sales oversight of a specifically assigned region (e.g., Lower Myanmar Region, Upper Myanmar Region & Special Region) containing multiple branches and sub-branches.
• Reporting Line: Reports directly to the Deputy Head of Branches / Head of Branches.
• Direct Reports: Branch-in-Charge (BIC) personnel, Regional Sales Leads, and Regional Operational Supervisors within their assigned zone.
• Financial Scope: Direct accountability for meeting the total premium income targets, expense budgets, and cost controls for all branches within their region.
• Interim Branch Leadership: Deploy to regional branches to assume direct leadership over Sales, Service, and Operations during emergency BIC vacancies, ensuring operational stability until a new BIC is onboarded.
• Sales Strategy & Target Management: Drive multi-channel sales performance (RD, Banca, CD, Agency, Partner, Travel) across branches, prioritizing overall branch target achievement and expanding new business (Motor & Fire products).
• Operational Continuity & P&L Oversight: Monitor branch P&L variances, manage cost efficiency, supervise system implementations (e.g., New Core Systems), and resolve facilities/operational issues.
• Mobility & Field Execution: Hold a valid driver’s license and independently operate company vehicles as needed to perform on-site branch visits, client meetings, and emergency regional deployments.
Sales & Regional Business Development
• Regional Growth: Drive the growth of All-Channel and Retail Direct Channels within the assigned zone, maximizing premium collections for Fire, Motor, and miscellaneous lines.
• KPI Cascading: Break down regional sales targets and assign monthly/annual quotas to specific branches and BICs under their supervision.
• Retention Tracking: Monitor and push branches to hit their target Renewal Ratios, ensuring key regional client accounts are retained year-over-year.
• Market Expansion: Identify regional business opportunities, manage local partner relationships (Banks, Agents), and support new branch/kickoff office setups.
Operational Supervision & Dashboard Monitoring
• Turnaround Time (TAT): Audit branch performance using the End-to-End Operational Dashboard to ensure regional processing times for Fire and Motor lines meet company standards.
• System Training & Support: Supervise the implementation of the New Core System across regional offices. Ensure all staff complete training and maintain high data accuracy.
• Regional BCP Execution: Act as the first line of leadership to activate Business Continuity Plans (BCP) if a regional branch faces emergency closures or local security challenges.
Team Leadership & Talent Management
• Manpower Allocation: Monitor staff shortages across regional offices and assist BICs with local talent recruitment and onboarding.
• BIC Mentorship: Coach and mentor Acting BICs and New BICs to help them successfully pass their 6-month probation periods.
• Performance Appraisals: Evaluate BICs based on the company’s 3-pillar scorecard (Sales, Operations, and Team Management points).
• Leadership: In the event of emergency Branch-in-Charge (BIC) vacancies, the Regional Manager must deploy to the designated branch location and assume interim leadership to manage Sales, Service, and Operations effectively. The Regional Manager will maintain on-site operational continuity until a new BIC is onboard and branch sales, service & operations are fully stabilized.
Risk, Compliance & Audit Support
• Underwriting Discipline: Ensure all branch underwriting activities within the region stay strictly within Head Office limits and guidelines.
• Audit Readiness: Coordinate directly with the Internal Audit team during regional inspections and ensure branches implement required corrective actions.
• Local Licensing: Support BICs in coordinating with regional authorities to secure necessary regulatory operating approvals (FRD / IBRB).
Job Requirements
• Bachelor’s degree in business administration, Management, Economics, or a related field. (Insurance diplomas are a plus or Any Business or Economics Master Degree).
• 5+ years of experience in insurance operations, retail banking, or sales management, with at least 2 years in a branch leadership or multi-site supervisory role.
• Proven success in hitting sales budgets and successfully managing field teams.
Technical Skills
• Insurance Operations: Strong knowledge of general insurance products (Fire, Motor) and branch-level customer service workflows.
• Data Application: Ability to analyze regional sales dashboards, premium metrics, and basic loss ratios to spot underperforming branches.
• Core Systems: Familiarity with modern core insurance software, data verification processes, and digital sales tools.
Leadership & Soft Skills
• Problem Solving: Quick to resolve local staff conflicts, operational delays, or customer complaints independently.
• Resilience: Ability to lead teams and maintain smooth branch operations under challenging or changing local environments.
• Communication: Strong communication skills to clearly relay Head Office targets to field staff and provide clear performance reports to HODs.
• Mobility: High willingness to travel frequently within the assigned region to audit branches and support operations.
