Agency Relation Manager
Job Purpose
Recruit agency business partners and ensure making and maintaining long-term good relationship, keep in touch with them, discuss and negotiate with them, solving complaints and providing supporting documentation and materials to enable boosting their sales. Recruit agents and reactivate non-active agents as well as potential OSS partner in the business fields of respective regional areas based on partner located regions.
Job Description
- Recruit agency business partners and ensure making and maintaining long-term good relationship, keep in touch with them, discuss and negotiate with them, solving complaints and providing supporting documentation and materials to enable boosting their sales.
- Recruit agents and reactivate non-active agents as well as potential OSS partner in the business fields of respective regional areas based on partner located regions.
- Grow customer base (business partner/agency/agent recruitment) as internal and external relation purpose especially as One-Stop-Service to contribute boosting sales through those agents/partners in the respective regional area.
- Supervise and provide one-stop-service at partners’ location and/or run the process in coordination with back-end agency service team or vice versa as per business requirement.
- Monitor sales history of OOS partner/agents’ sales history by product as well as by type of cases and report to line manager and HOD.
- Implement and assist in strategy implementation especially outstation event/trade show etc.
- Resolving complaints from customers/Agents because of unsatisfactory service, helping to handle these complaints timely and efficiently.
- Discuss any matters concerned with KBZMS products and practices with agents and agents’ customers.
- Coordinate with internal departments such as survey and engineering team, underwriting and claim etc. Follow up agents to get in touch with them.
- Involve and support the development and implementation of business plans and campaign strategies, project management activities.
- Support in any other supportive plan to develop agent categories.
Job Requirements
- Any Graduate.
- Experience at least 5 years in the insurance field.
- General Insurance Sales and Claim handling Experience would be a plus factor.
- Strong negotiation and client management
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and excellent communicate in English.
Job Details
Job Grade
Assistant Manager
Department
Sales and Distribution
Sub-Function
Retail Partners Channel – Independent Agency – Services Team
Location
Head Office, Yangon
