Assistant Banca Loan Manager
Job Purpose
As a Bancassurance Service Quality Assistant, you will be responsible for supporting and ensuring the delivery of
high-quality service with your bank partners and insurance customers referred by partner banks. You will
collaborate with various internal departments to assess, monitor, and enhance service quality, ultimately
contributing to customer satisfaction and the achievement of business objectives.
Job Description
• Service Quality Monitoring and Improvement
o Monitor, evaluate and improve loan referral processes with relevant teams from bank partners to
improve TAT of the procedures and elimination of errors.
• Complaint Handling/ Claim Handling
o Act as the middle person between our internal departments (such as Underwriting, Claims, IT,
Commission team) and our bank partners/ theirs customers in cases of claim dispute, complaints or
other process related requests to improve customer satisfaction.
• Relationship Management
o Establish, maintain and develop positive and effective working relationships with internal
departments, relevant teams from bank partners (such as bank banca team, credit team, etc.) as well
as bank customers
• People Management
o Manage a team of associates handling day-to-day loan processes with proper KPIs and performance
management system
Job Requirements
• A minimum of (3) years’ relevant experience in the Bancassurance or insurance industry, preferably in a
role related to service quality management.
• Good understanding of company’s insurance products and claim services
• Good verbal and written communication skills to convey information clearly and concisely.
• Effective interpersonal and negotiation skills to collaborate with various teams and stakeholders.
• Proficient in Microsoft 365 & Excel.
• Good organizing and planning skills
• Good problem-solving skills to address service quality issues and optimize processes
• Ability to prioritize and execute tasks on time.
Job Details
Assistant Manager
