Customer Service Associate
Job Purpose
The Customer Service Associate is responsible for providing exceptional service and support to customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. This role involves handling customer interactions through various channels, maintaining accurate records, and collaborating with team members to achieve high levels of customer satisfaction and operational efficiency.
Job Description
Customer Interaction: (External & Internal)
- Handle inbound and outbound customer interactions through phone, email, chat, and in-person.
- Maintain a thorough understanding of the company’s products and services to provide accurate information and support.
- Ensure compliance with company policies, procedures, and regulatory requirements in all customer interactions.
- Connecting the customer’s needs with the relevant department.
- Sending Debit Note to Sale Channel (for Motor or Fire) with email, Viber and in-person (Soft Copy and Hard copy).
Issue Resolution:
- Address and resolve customer inquiries, complaints, and issues promptly and professionally.
Record Keeping as the documents:
- Records the meeting room’s reserve list and customer service productivity records daily and monthly.
- Gather customer feedback (NPS) and report on common issues to help improve products and services.
- Rewards program membership cards issues and motoring the tracking sheet.
Team Collaboration:
- Work closely with team members and other departments to resolve customer issues and enhance service delivery.
- Inform the Manager and related department immediately if to do the maintenance and check the meeting room cleanliness in the CS area.
Job Requirements
High School graduated (More preferrable degrees holder)
Basic Microsoft Software (Excel, words….)
Preferrable if 1 year experience in Customer Service field
Job Details
Job Grade
Associate
Department
Customer Experience & Marketing
Sub-Function
Customer Service
Location
Head Office, Yangon
