Solution Desk Support
Job Purpose
The role involves providing technology solution desk services to various business units in Head Office & 2nd level support for branch users.
Job Description
- Manage solution desk tickets in a timely manner and follow up with end users to ensure issues are resolved.
- Address and solve user inquiries regarding computer software or hardware operations for troubleshooting & resolution of resulting problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Address users’ issues on computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Escalate issues to the next Tier with next level of difficulty.
- Set up user account and equipment for employee use, perform or ensure proper installation of cables, operating systems or appropriate software for Head Office and Branches
- Provide the 2nd level support to KBZMS branches on various technical requirements (Example: hardware installation, PC, Network and Cable troubleshooting.)
- For KBZMS new branches setup, to provide the necessary technical support to facilitate the successful installation of appropriate equipment for the branch operations. (Server set up according to instructions/ manual)
- Report and discuss with supervisor for recurring IT problems.
Job Requirements
- B.C. Sc, B.C. Tech, BE(IT) or IT Related Degree or Diploma
- A+ or Networking Essentials, MTCNA or CCNA (preferred)
- At least 1 year of experience within such IT expertise.
- A positive disposition and attitude.
- Ability to work well in a team.
- Problem Solving and multi-tasking.
- Attention to detail.
- Strong communication and interpersonal skills.
- Knowledge of hardware, infra and network area.
- Good English communication skills.
