To provide mid-level assistant to Head of Office and confidential support to ensure the efficient operation of the Executive Vice Chairman’s office.

HR Operations Supervisor is responsible for managing day-to-day HR operations and ensuring efficient delivery of HR services across the organization. The role will primarily lead Compensation & Benefits (C&B) activities, including payroll administration, benefits management, HR compliance, employee data management, and HR process improvement while supporting overall HR operational effectiveness.

To ensure efficient operational support and service coordination for the tied agency channel by managing operations, documentation processes, reporting, and cross-functional coordination to improve channel performance and service quality.

To optimize branch performance through technical analysis and process monitoring, ensuring high-quality risk selection and operational excellence. To streamline branch operations and underwriting accuracy through data-driven reporting, risk evaluation, and strict regulatory oversight.

To drive the growth and effectiveness of the tied agency channel by leading partner acquisition, strengthening partner capability, and ensuring smooth operational support across all branches. This role ensures that partners are well-trained, highly engaged, and fully supported through efficient processes, enabling the company to achieve sustainable sales performance and deliver an excellent client experience.

To drive sales productivity, strengthen partner engagement, and ensure operational excellence across the assigned area. This position provides day-to-day support, training, coaching, and performance management for KBZMS Partners to achieve both new business and renewal targets. The role also contributes to recruitment, development, and continuous improvement of partners while supporting campaign execution and reporting to help meet overall company production goals.

To support the Direct Sales team by supervising day-to-day sales activities, generating new business, guiding sales representatives, and ensuring achievement of sales targets. They play an active role in prospecting, client follow-up, and strengthening customer relationships to drive overall sales performance.

The Business Analyst (BA) role is responsible for gathering, analyzing, and documenting business requirements, supporting project teams during system design and development, and ensuring that delivered solutions meet business needs. The BA acts as a bridge between business stakeholders and the technical team.

The Area Business Manager is responsible for driving insurance sales performance across the assigned area by planning, executing, and monitoring area-level business strategies while strengthening partnerships with regional banking stakeholders. The role leads, coaches, and develops sales teams to deliver compliant, high-quality business, enhance customer experience through strong advisory standards, and improve productivity through digital adoption and process efficiency. The Area Business Manager also represents the company at the area level, ensuring alignment with organizational objectives, governance requirements, and sustainable growth targets

Main responsibility is to grow customer base (business partner/agency/agent recruitment) as internal and external relation purpose especially as One-Stop-Service to contribute boosting sales through the channel. Provide one-stop-service at partners’ location and/or run the process in coordination with back-end agency service team or vice versa as per business requirement.