Branch Operations Associate
To optimize branch performance through technical analysis and process monitoring, ensuring high-quality risk selection and operational excellence. To streamline branch operations and underwriting accuracy through data-driven reporting, risk evaluation, and strict regulatory oversight.
Senior Call Center Associate
Call Center Senior Associate is responsible for managing customer interactions efficiently and effectively, ensuring exceptional service quality while meeting sales and performance goals. In addition to handling customer inquiries and issues, the Senior Associate will also mentor and guide junior associates, ensuring that the team meets or exceeds its targets. The Senior Associate will play a crucial role in upholding service standards, maintaining a high level of customer satisfaction, and supporting team performance.
Marketing Communications Associate
To support the marketing team by handling administrative tasks, organizing documents, coordinating marketing activities, and ensuring smooth daily operations for efficient campaign and event execution.
Marketing Communications Specialist
Main responsibility is to grow customer base (business partner/agency/agent recruitment) as internal and external relation purpose especially as One-Stop-Service to contribute boosting sales through the channel. Provide one-stop-service at partners’ location and/or run the process in coordination with back-end agency service team or vice versa as per business requirement.
Senior Compliance Associate
Main responsibility is to grow customer base (business partner/agency/agent recruitment) as internal and external relation purpose especially as One-Stop-Service to contribute boosting sales through the channel. Provide one-stop-service at partners’ location and/or run the process in coordination with back-end agency service team or vice versa as per business requirement.
Head of Bancassurance
To lead and drive the bancassurance channel by developing strategic partnerships with banks, maximizing insurance sales through bank networks, and delivering sustainable revenue growth aligned with KBZMS General
Insurance’s business objectives.
Talent Business Operation Team Lead
To drive the growth and effectiveness of the tied agency channel by leading partner acquisition, strengthening partner capability, and ensuring smooth operational support across all branches. This role ensures that partners are well-trained, highly engaged, and fully supported through efficient processes, enabling the company to achieve sustainable sales performance and deliver an excellent client experience.
Liaison Officer
To drive sales productivity, strengthen partner engagement, and ensure operational excellence across the assigned area. This position provides day-to-day support, training, coaching, and performance management for KBZMS Partners to achieve both new business and renewal targets. The role also contributes to recruitment, development, and continuous improvement of partners while supporting campaign execution and reporting to help meet overall company production goals.
Assistant Call Center Supervisor
To assist the Call Center Supervisor in managing daily operations, monitoring agents’ performance, and ensuring quality customer service. The Assistant Supervisor supports the team to achieve call center KPIs and provides coaching, feedback, and operational support to staff members.
Corporate Direct Sales Supervsior
To support the Direct Sales team by supervising day-to-day sales activities, generating new business, guiding sales representatives, and ensuring achievement of sales targets. They play an active role in prospecting, client follow-up, and strengthening customer relationships to drive overall sales performance.
